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Complaints and returns
Reporting complaints, providing information on the progress and resolution of complaints, returning goods.
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Hansgrohe’s philosophy is rooted in family tradition. The company’s story began in 1901, when innovator Hans Grohe founded a metalworking workshop in Schiltach in the Kinzig Valley, Germany. His specialty was a metal shower for home use, which quickly became a hit. This established Hans Grohe as a shower specialist and a pioneer in the German sanitary industry.
Hansgrohe aims to provide customers with products that ensure exceptional functionality and quality. The brand uses the highest quality materials approved for contact with drinking water and compliant with international sanitary regulations.
The label “Made in Germany” reflects the brand’s commitment to quality, with the majority of products still manufactured in the Black Forest. With 34 subsidiaries, 21 sales offices, and deliveries to 146 countries worldwide, Hansgrohe is a global leader in the sanitary sector.
Hansgrohe focuses on premium materials, advanced technologies, and precise craftsmanship. The company also emphasizes environmental protection, efficient use of natural resources, and good working conditions for employees.
Hansgrohe manufactures products from high-quality materials suitable for contact with drinking water. Independent testing institutes worldwide, such as TÜV and DVGW, repeatedly confirm the brand’s quality. Products undergo rigorous tests for scald protection, water and energy efficiency, safety, and electronic performance.
For over 30 years, Studio Phoenix Design has shaped Hansgrohe’s visual identity. Designers work exclusively on the product range to ensure harmony between functionality, comfort, and design. Hansgrohe products are timeless, attractive, and highly functional, as evidenced by more than 600 awards in 50 international design competitions.
Hansgrohe is a leading innovator in its field, with numerous patented technologies and award-winning designs. The company constantly explores new possibilities and delivers innovative solutions.
When you purchase a Hansgrohe shower or faucet, you can be confident in a high-quality, long-lasting product. Hansgrohe also prioritizes environmental responsibility, producing products that are efficient, reliable, and eco-friendly. The company actively supports social and ecological projects, promoting a balance between economy, environment, and society across its operations.
Hansgrohe has received over 400 international awards. Its design excellence is embedded in the brand’s DNA. Highlights include multiple wins of the Red Dot – Best of the Best Design Award, the iF Gold Product Design Award, and three consecutive awards for German Design Excellence—the highest recognition in the country’s design sector.
Hansgrohe collaborates with some of the world’s top designers, including Philippe Starck, Antonio Citterio, Jean-Marie Massaud, Patricia Urquiola, and Ronan & Erwan Bouroullec. Recognized among the top 25 designers by an expert jury in 2009, they bring a fresh perspective to bathrooms and wellness spaces while integrating advanced technical innovations. Faucets, showers, and shower systems from Hansgrohe have earned over 400 prestigious international awards, continuously setting new trends in the industry.
We have already received awards several times for the satisfaction with our store.
We rely on German precision, the Italian sense of elegance, and Czech tradition.